order amount	shipping amount
under $10.00	$6.00
under $40.00	$8.00
under $60.00	$10.00
under $80.00	$12.00
under $100.00	$14.00
$100.00 and over	10% of order

 

*Rates apply for shipping destinations in the Continental United States only. Common Carrier orders are COD.

 

Orders outside the Continental United States contact us:
phone: 508.877.6457

Non-Standard Shipping/Handling Rates

Some products have non-standard shipping/handling rates. These products are marked in the product description.

COD

If your product is shipped COD, you will be charged separately by the trucking company.

Returns

You may return standard orders within 30 days of receipt, in original condition and original packaging. Returned items over $100.00 need to be insured. Unless the return is a result of our error, a 10% restocking fee will be charged.

Non-Returnable Items

Non-returnable items are marked in the product description. These include custom orders, fabric shades, tension rods, flat glass, and others.

Refunds

Once we have received and processed the returned item, we will notify you of the refund . You will receive a refund in the same way you purchased the original item, less applicable restocking fee (see "returns"). We will refund shipping costs only if the return is a result of our error.

Sending Returns

Include the original paperwork and a note explaining the return, wrap the package securely, and ship the package to:

 

Reynolds Enterprises Inc.
50 Leigh St.
Framingham, MA. 01701

Canceling Orders

To cancel an order, contact us. Please explain what order you wish to cancel. If the order is shipped, the cancellation is not possible. We will inform you via e-mail if the cancellation is successful or not.

Shipment Method

USPS, UPS, and Common Carrier are our methods of shipment. USPS and UPS shipping charges are prepaid. Common Carrier shipping charges are COD. The shipping companies may charge an extra fee if you provide the incorrect shipping address.

Delivery Time

We normally ship standard orders within two business days, and the shipment typically arrives at the final destination within 3-9 days (continental US). Custom orders, including greenhouses, custom glass, greenhouse shades, etc. will take longer.

Availability

If an item is out of stock we will inform you via e-mail. We retain the right to refuse any order for any reason.